The Challenge
“We could make notes on an individual customer file, however, we could not connect customers through type and size of farm,” says Managing Director Rachelle Armstrong.
The limitations of the existing solution meant the company was spending extra time exporting its customer data to spreadsheets, to make sense of it. With a major part of the company’s work involving education, often hosting 100-200 farmers at events, this process was less than ideal.
NutriSoil needed software that would alleviate the need for time-consuming, manual work. But like many regionally-based companies, it often feels the distance when dealing with suppliers and partners who are unwilling to travel. An implementation partner who would take the time to visit on-site, to truly understand the business and its needs, was a must.
Rachelle states, "We needed a CRM to help us build a movement! Before I knew what a CRM was, we couldn’t search our customers’ info or group them together. The dream was to ask a question and collect the info without exporting and changing it around".
The Solution
Richard reached out to David Taylor from BusinessHub about the business challenges he was facing, and David introduced Richard to MYOB Acumatica Payroll, which was combined with Ento for onboarding, rostering and timesheet functionality.
This provided Provincial Home Living with a complete end-to-end payroll and human resource management solution.
David says, “Provincial Home Living is a well-run retailer and long-standing BusinesssHub payroll client, so we were delighted to deliver a solution that ticked the boxes for Provincial: the convenience of cloud payroll, a reduction in low-value manual processes, and connecting the right people with the right data at the right time for responsive business decisions.”
Richard has a deep understanding of Provincial Home Living’s business and the importance of payroll
"We were very conscious of the risk when moving from one payroll product to another, and we perceived that having the same organisation [BusinessHub] managing the transition would greatly reduce our implementation risk".
The generic inquiry and pivot table functionality in MYOB Acumatica provides the reporting capability that Provincial Home Living needed to produce adaptable and configurable reports.
The Results
BusinessHub has deep knowledge of both MYOB Acumatica and MYOB Exo Employers Services and demonstrated confidence during the implementation process which made for a smooth migration, without any data transition issues.
The Provincial Home Living team worked closely with Sarbag from BusinessHub to scope Provincial Home Living’s system, integration, and reporting requirements.
With the continued strategic growth of the organisation and its number of stores in mind, Richard emphasises the importance of efficient resource allocation. He states, “Supporting a higher level of business activity with the same number of people requires efficient systems and easy access to information”.
Since moving to MYOB Acumatica Payroll, Provincial Home Living’s time has been freed up for more value-added activities, Richard says that “reporting has been made easier, the pay run work has been made more targeted and now there is more time for looking at the inputs and analysing it rather than just entering it”.
Going to cloud-based infrastructure was an additional deciding factor during Provincial Home Living’s evaluation process: “It was less of a risk in a cloud environment where the data security around that was much more a part of MYOB’s core business than it is ours.” Being on a cloud-based platform has empowered the business with the agility to process payroll remotely when staff were working-from-home.
