One month after go-live, your implementation is complete, however, we hope that it’s only the beginning of our journey together.
BusinessHub’s award-winning Client Success team are here to help you unlock the power of MYOB Acumatica and use its more sophisticated functionality as your organisation and the solution evolves.
BusinessHub success plans are designed for clients who are keen to improve their ROI in relation to MYOB Acumatica by continuously improving how they use the system as each upgrade occurs and new features become available.
Our Premium Support Plan is our flagship support plan and is the perfect option for those who have higher support and/or consulting requirements. By choosing this plan, your business will benefit from a considerably lower consulting rate, twice-yearly system reviews, upgrade assistance and 30-minutes of included Plan Support per issue.
The Standard Success Plan is designed for clients who have mastered the basic system functionality but are continuing to invest in how they use the system. This is ideal for those who do not require much support but they do access consulting services.
Our Basic Success Plan is designed for those who have a high level of internal capability and require only minimal assistance with MYOB Acumatica, so this plan just covers the essentials – licence administration and escalation of proven software errors to MYOB for investigation and resolution.
You can get a better idea of the differences by looking at the list of the inclusions below.
Critical support cases can be raised by phone. Non-critical support cases can be raised via the Customer Portal or emailing us. Annual plan fee applies.
Critical support cases can be raised by phone. Non-critical support cases can be raised via the Customer Portal or emailing us. Annual plan fee applies.
On the Premium Plan, all support cases can be raised by phone, via the Customer Portal or by emailing us. Monthly plan fee applies.
If you would like to discuss our MYOB Acumatica Support plans and how we can help you get the most out of your system, complete the form and we will be in contact.
