MYOB ADVANCED SUPPORT
MYOB Advanced Support Plans
Unlock the full potential of the MYOB Advanced Business Management Platform with our extensive Support Plans.
MYOB Advanced Success Plans
One month after go-live, your implementation is complete, however, we hope that it’s only the beginning of our journey together.
BusinessHub’s award-winning Client Success team are here to help you unlock the power of MYOB Advanced and use its more sophisticated functionality as your organisation and the solution evolves.
BusinessHub success plans are designed for clients who are keen to improve their ROI in relation to MYOB Advanced by continuously improving how they use the system as each upgrade occurs and new features become available.
Our Premium Support Plan is our flagship support plan and is the perfect option for those who have higher support and/or consulting requirements. By choosing this plan, your business will benefit from a considerably lower consulting rate, twice-yearly system reviews, upgrade assistance and 30-minutes of included Plan Support per issue.
The Standard Success Plan is designed for clients who have mastered the basic system functionality but are continuing to invest in how they use the system. This is ideal for those who do not require much support but they do access consulting services.
Our Basic Success Plan is designed for those who have a high level of internal capability and require only minimal assistance with MYOB Advanced, so this plan just covers the essentials – licence administration and escalation of proven software errors to MYOB for investigation and resolution.
You can see full list of the inclusions each plan offers below.
If you would like to discuss our MYOB Advanced Support plans, please email us: contact@businesshub.com.au
MYOB Advanced Support Plans
Basic Support Plan
Inclusions
- + Access to BusinessHub’s MYOB Advanced KnowledgeHub of ‘how-to’ articles and release readiness tips
- + BusinessHub administers changes in your software licence with MYOB
- + We escalate any proven software errors you experience
Exclusions
- ‘How to’ support by phone/email
- Access to Advanced Bootcamp after onboarding
- Assistance with troubleshooting the cause of issues and errors (usually required before an error can be proven and escalated to MYOB/ISV)
- System reviews
- Customisations and consulting
Exclusions charged in 15 min blocks.
Standard Support Plan
Inclusions
- + Basic Support Plan inclusions
- + Discounted rate on support and consulting work
Exclusions
- One-on-one support with using MYOB Advanced or troubleshooting the cause of errors or issues’
- Access to Advanced Bootcamp
- System reviews
- Customisations and consulting after onboarding
Exclusions charged in 15 min blocks.
Premium Support Plan
Inclusions
+ Basic Support Plan inclusions
+ Further discounted rate on support and consulting work
+ One-on-one ‘How to’ support and assistance with trouble-shooting the cause of issues and errors (limit 30 mins per issue/related issues)
+ System review (limit 1 per 6 months, max. 3 hours per review) for MYOB Advanced Business or Advanced team
+ Advanced Bootcamp
Exclusions
- More than 30 mins of support or troubleshooting assistance per issue or series of related issues
- More than 2 system reviews per year
Exclusions charged in 15 min blocks.
Get more from your investment with BusinessHub
If you would like to discuss our MYOB Advanced Support plans and how we can help you get the most out of your system, complete the form below and we will be in contact.