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MYOB Advanced DEMO

MYOB Advanced

Success Plans

BusinessHub’s Client Success Team is here to help you unlock the power of MYOB Advanced.

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MYOB Advanced Success Plans

One month after go-live, your implementation is complete, however, we hope that it’s only the beginning of our journey together. 
BusinessHub’s award-winning Client Success team are here to help you unlock the power of MYOB Advanced and use its more sophisticated functionality as your organisation and the solution evolves. 

Our Advanced Success Plans

Basic Support Plan

Critical support cases can be raised by phone. Non-critical support cases can be raised via the Customer Portal or emailing us. Annual plan fee applies.

  •  Inclusions

  • + Access to BusinessHub’s MYOB Advanced KnowledgeHub of ‘how-to’ articles and release readiness tips
  • + BusinessHub administers changes in your software licence with MYOB
  • + We escalate any proven software errors you experience

  • Exclusions

  • ‘How to’ support by phone/email
  • Access to Advanced Bootcamp after onboarding
  • Assistance with troubleshooting the cause of issues and errors (usually required before an error can be proven and escalated to MYOB/ISV)
  • System reviews
  • Customisations and consulting
  • Exclusions charged in 15 min blocks.

Standard Support Plan

Critical support cases can be raised by phone. Non-critical support cases can be raised via the Customer Portal or emailing us. Monthly plan fee applies.

  • Inclusions

  •  + Basic Support Plan inclusions
  • + Discounted rate on support and consulting work

  • Exclusions

  • One-on-one support with using MYOB Advanced or troubleshooting the cause of errors or issues’
  • Access to Advanced Bootcamp
  • System reviews
  • Customisations and consulting after onboarding
  • Exclusions charged in 15 min blocks.

Premium Support Plan

On the Premium Support Plan, all support cases can be raised by phone, via the Customer Portal or by emailing us. Monthly plan fee applies.

  • Inclusions

  • + Standard Support Plan inclusions

  • + One-on-one ‘How to’ support and assistance with trouble-shooting the cause of issues and errors (limit 30 mins per issue/related issues)

  • + System review (limit 1 per 6 months, max. 3 hours per review)

  • + Advanced Bootcamp

  • Exclusions
  • More than 30 mins of support or troubleshooting assistance per issue or series of related issues
  • More than 2 system reviews per year
  • Exclusions charged in 15 min blocks. 

MYOB Advanced Demo

Please complete the form below to arrange your Free MYOB Advanced Demo.

We have multi warehouse requirements which requires stock to be held in an outsourced warehouse, a 3rd party manufacturing site, as well as holding stock in our own office, all of which needs to be identified at a moment’s notice. Plus, as we sell into overseas markets it was crucial our software could continue to easily and simply handle multiple currencies… we have trust in the MYOB brand and as it turned out their Advanced solution really did have everything we needed.

Marie Kapetanakis

CEO, Kosmea Australia