MYOB ADVANCED SUCCESS STORY
RISE Distributors is one of Australia’s leading industrial paint distributors. In 2019, they implemented MYOB Advanced to help them connect the business, giving them complete control, empowering their workers, unlocking real-time insights, and helping the company deliver better client experiences.
Old system too big and complex
When RISE’s new operators acquired the business in 2019, one of the first things they noticed was that the accounting and management system was “too big and complex for the size and nature of the business,” Chief Financial Officer Paul Benetti explains.
“One of the first things we did when we came in was to look at how we could reduce the cost and how we could make the system more user-friendly,” says Paul.
In addition to the cost, the old system had functional limitations. It required third-party add-ons for point-of-sale and was difficult to extract useable data from.
This lack of connection didn’t just disempower staff, it also meant the company wasn’t getting the real-time insights it needed – or delivering customer experiences that matter.
The system was complete overkill. We employ 50 people, and the old system required three or four dedicated team members to manage it.
Cloud-based, user-friendly solution
Not only am I paying way less than I was before, I’m getting more productivity out of my team because now it’s all about pushing half a dozen buttons – and it’s all done.
After reviewing a few options, it was MYOB Advanced Business that had what RISE needed to become a connected business.
As a cloud-based system, it can be used by anyone with a login and device with a browser and internet connection from anywhere. RISE’s mobile sales team can now deliver better customer experiences, including placing orders and checking delivery timings while on the road.
MYOB Advanced Business provides a single, integrated solution that doesn’t require additional add-ons for point-of-sale.
“Our previous system didn’t have a POS system attached to it, and even though we don’t do a lot of retail sales, we still do some. Previously, a completely different system was required and the two didn’t speak to each other – so that was causing issues,” Paul explains.
Lastly: “You don’t need to be Einstein to get to the data,” Paul says about user-friendly MYOB Advanced Business. “If someone wants to look at something and drill down to analyse it, it’s as simple as clicking on the item.”
“MYOB Advanced Business costs a third of what I was paying for the old system – every month was costing me an arm and a leg – so we pushed them hard,” Paul adds.
With better connections between systems, RISE could empower staff, get access to the real-time insights it needed to take control of finances and deliver customer experiences that matter.
GoTransit stays with MYOB
With approximately 3500 customers and 19,000 stock items, Paul explains that the company can easily produce 200 invoices per day. On top of that, the pricing can be different for every customer, so it was essential the new system could handle complex pricing data.
“If you were to develop a matrix of products down one side and potential customer discounts down the other, we’ve got millions of potential price items,” Paul says.
POS is now integrated and part of MYOB Advanced Business, meaning if one branch is having issues, the others aren’t affected and can continue to operate smoothly.
Lastly, customised reporting connects everyone in the business with the real-time insights they need to deliver better customer experiences.
“People are doing more than they were before simply because MYOB Advanced Business is so much easier to use.
“It’s a business benefit. We now account for everything and can produce branch numbers, which the company has never been able to do before,” Paul says.
Now the system is implemented and operating well, RISE will continue to work with its implementation partner to identify issues specific to the business and create system customisations that allow it to connect the business even more.
We have trust in the MYOB brand and as it turned out their Advanced solution really did have everything we needed.
The functionality of MYOB Advanced met our many needs including customer special pricing, advanced stock management, a customer portal as well as CRM.