APTC Client Success

APTC gives BusinessHub

its seal of approval

Read how APTC Australia uses MYOB Advanced to automate processes, consolidate reporting, and reach its business ambitions.

+ Customised, in-depth reporting for better decision-making

+ Cloud-based system provides one source of data truth for all APTC’s work sites.

+ Automated workflows save time, and teams can do their jobs more efficiently.

A company that

outgrew its old system

Like many homegrown Australian companies, APTC started as a Mum-and-Dad business.

Laura Gatecliffe’s parents founded the sealing solutions company almost 30 years ago, and when they retired, she stepped in as General Manager. Today, APTC has 20+ employees across multiple sites and works closely with the construction industry, offering a diverse range of products.

As the company has grown, so has the complexity of its finances. Laura shares that upgrading from MYOB AccountRight to MYOB Advanced helped automate processing, consolidate business reporting, and set the business up for success in the coming years.

Like many homegrown Australian companies, APTC started as a Mum-and-Dad business.

Laura Gatecliffe’s parents founded the sealing solutions company almost 30 years ago, and when they retired, she stepped in as General Manager. Today, APTC has 20+ employees across multiple sites and works closely with the construction industry, offering a diverse range of products. As the company has grown, so has the complexity of its finances. Laura shares that upgrading from MYOB AccountRight to MYOB Advanced helped automate processing, consolidate business reporting, and set the business up for success in the coming years.

From the beginning, APTC has used MYOB. During its early days, the company found that MYOB AccountRight was the right fit.

But as it added more products and services, the system started lagging. That delay was further exacerbated when APTC offered national distribution and opened more warehouse locations.

“We’d used MYOB AccountRight for many years, but it had become outdated for our business.”

Laura says, “For example, we still used a manual-card filing system for pricing. When customers ordered, you’d have to sift through every customer card before creating an invoice. This also made price increases a nightmare!”

Furthermore, technology has come a long way over the last few decades, and APTC knew an advanced system would help the business achieve its future ambitions.

“We knew there were many benefits of moving to a cloud-based system. Most importantly, we needed a solution that our teams could access on the road or from different sites.”

Working with BusinessHub

In 2015, APTC enlisted the help of MYOB Advanced Platinum Partner, BusinessHub. Laura worked closely with our team to implement MYOB Advanced.

“I can’t fault the service and support we’ve received from BusinessHub. They’ve been great the whole way, from implementation through to training support,” she says.

While Laura wasn’t part of the decision-making process, she believes upgrading to MYOB Advanced was likely because of APTC’s positive experience with MYOB. And, when MYOB Advanced Payroll launched, the business was even more confident it had made the right call.

“We were still running payroll through MYOB AccountRight, so it was great when MYOB Advanced Payroll was introduced, and we could do everything in the one system,” says Laura.

“It’s also been easy to train new staff to use the system, which is a bonus.”

Automated processing, better customer experience

One of the most noticeable improvements since upgrading to MYOB Advanced is the speed at which Laura and the team can access and process data.

In APTC’s line of work, “tradespeople don’t have the time to wait for your system to process – they just want in and out.”

Recently, Laura has been working with BusinessHub to streamline how APTC processes trade counter sales, automating tasks where they can. That includes digitising its customer pricing.

“When we were a smaller business, it was easy enough to manage individual customer pricing. Now, it’s critical that we’re able to provide quick and easy transactions so our customers can get on-site as soon as possible,” she says.

Lots of other processes have improved too. APTC has digitised its Accounts Payable/Accounts Receivable using templates available in MYOB Advanced, saving the accounts team significant time.

When receiving goods, warehouse teams now add batch numbers and expiry dates directly into the system rather than on packing slips. The business also uses the inventory management plugin Netstock, which helps automate stock transfers, track international ordering and forecast sales.

“Most of those processes were done using paper. Now that we have a digital paper trail, we can focus on customer service and growing the business,” says Laura.

Customised reporting: high-level or drill down

Customised reporting: high-level or drill down As General Manager, Laura now has access to customised reporting without having to manipulate data using Excel. She can pull profit and loss statements for each site or consolidate the numbers for a bird’s-eye view of APTC’s overall financial performance.

“It gives me a clearer picture of what’s happening in the business, which I didn’t have before.”

Set up for success

Prior to MYOB Advanced, the company ran on a server-based system with limited off-site access. For APTC’s sales reps, this made accessing customer information while on the road almost impossible. Instead, they’d spend hours on the phone with the admin team or riffling through paper records.

With MYOB Advanced, APTC is now fully cloud-based – and that’s been a game-changer. Laura explains: “All of our sales reps now fly with laptops and are less dependent on the office staff because they can directly pull the information they need from MYOB Advanced, like customer purchase history.”

When the COVID-19 pandemic hit, the benefits of using a cloud-based system became even more obvious. “During the pandemic, it was critical that we continued operating. With MYOB Advanced, we could – our systems didn’t hold us back.”

Improvements since we implemented MYOB Advanced Payroll

More APTC locations on the horizon over the next few years, APTC aims to expand its national footprint by opening more sites across Australia. With MYOB Advanced, Laura’s confident it has the right system to support that level of growth. Until then, her focus is unlocking even more areas with MYOB Advanced that will benefit the business moving forward.

“There are so many areas of MYOB Advanced that we’re still not tapping into and utilising, so we want to take advantage of that.” 

  • Greater financial visibility – customised, in-depth reporting for better decision-making.
  • Consolidation – one source of data truth for all APTC’s work sites.
  • Automated workflows save time – teams can do their jobs more efficiently.
  • Cloud-based system – sales reps can access customer information while on the road.
  • Better inventory management – digital audit trail makes tracking stock easier

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