What personal information do we collect?
When you visit our website or request a service from us, we may collect personal information such as your name, employing entity and title or position, contact details such as telephone number and postal or email address, and any other information relating to you which you may provide.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in various ways, including:
We may also collect personal information about you from third parties in connection with us delivering services to you or your employer. These third parties could include your employer, your authorised representatives or your other professional advisors.
What happens if we can’t collect your personal information?
In most cases, you will be required to identify yourself or the company you work for when you deal with us otherwise we may not be able to:
For what purposes do we collect, hold, use and disclose your personal information?
We will normally hold your personal information in a database. We collect, hold, use and disclose your personal information for some or all of the following purposes:
Who do we disclose your information to?
We may disclose your personal information to:
Do we disclose your personal information to anyone outside Australia?
If we send your personal information to an overseas contractor in connection with providing services to you, we will first seek your approval to use an overseas contractor and we will take all reasonable steps necessary to ensure that the transferred information is kept secure. By agreeing to us using an overseas contractor, you agree to such transfer, processing or storage. In addition, if we merge, combine or divest a part of our business, we may also pass on your details to our new colleagues and the manager of any entity through which they operate unless prohibited from doing so by law.
Business development and marketing
We use personal information to send you details of our services, software-related updates, and invitations to seminars and events. However, we will only do this where you consent to being contacted in this way. These communications may be sent in various forms (including by email and post) in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. Our email marketing communications will include an “unsubscribe” link. You can also click here if you wish to unsubscribe from receiving emails from BusinessHub.
Security and data quality
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties, including MYOB Australia Pty Ltd and its related companies and other software owners. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party website providers are responsible for informing you about their own privacy practices.
How can you access and correct your personal information?
You may request access to any personal information that we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by posting or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for our refusal.
If you believe that any personal information that we hold about you is incorrect, incomplete or inaccurate, then you may request that we correct it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then you may request that we add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).
Our Privacy Officer can be contacted via:
Post: Privacy Officer, BusinessHub Pty Ltd, PO Box 23217, Docklands 8012
Tel: 1300 733 071
If you would like to inform us that you do not wish to receive promotional material from us, request access to or the correction of information we hold about you or to make a complaint about our treatment of your privacy, please make a written request to our Privacy Officer by sending an email to firstname.lastname@example.org or by mail to Privacy Officer, BusinessHub, PO Box 23217, Docklands, Vic 8012.