BusinessHub support Plans

MYOB Advanced Support Plans

Unlock the full potential of the MYOB Advanced Business Management Platform with our extensive Support Plans.

One month after go-live, your implementation is complete, however, we hope that it’s only the beginning of our journey together. BusinessHub’s award-winning Client Success team are here to help you unlock the power of MYOB Advanced and use its more sophisticated functionality as your organisation and the solution evolves.

BusinessHub success plans are designed for clients who are keen to improve their ROI in relation to MYOB Advanced by continuously improving how they use the system as each upgrade occurs and new features become available.

Our Premium Support Plan is our flagship support plan and is the perfect option for those who  have higher support and/or consulting requirements.

By choosing this plan, your business will benefit from a considerably lower consulting rate, twice-yearly system reviews, upgrade assistance and 30-minutes of included Plan Support per issue.

The Standard Success Plan is designed for clients who have mastered the basic system functionality but are continuing to invest in how they use the system.

This is ideal for those who do not require much support but they do access consulting services.

Our Basic Success Plan is designed for those who have a high level of internal capability and require only minimal assistance with MYOB Advanced, so this plan just covers the essentials – licence administration and escalation of proven software errors to MYOB for investigation and resolution.

You can get a better idea of the differences by looking at the list of the inclusions each plan offers below.

If you would like to discuss our MYOB Advanced Support plans, please email us: contact@businesshub.com.au

Basic

Critical support cases can be raised by phone. Non-critical support cases can be raised via the Customer Portal or emailing us. Annual plan fee applies.

Standard

Critical support cases can be raised by phone. Non-critical support cases can be raised via the Customer Portal or emailing us. Annual plan fee applies.

Premium

On the Premium Plan, all support cases can be raised by phone, via the Customer Portal or by emailing us. Monthly plan fee applies.

Access to our MYOB Advanced KnowledgeHub of ‘how-to’ articles and release readiness tips

BusinessHub administers changes in your software licence with MYOB

We escalate any proven software errors you experience

‘How to’ support by phone/email

One-on-one support with using MYOB Advanced or troubleshooting the cause of errors or issues

Access to Advanced Bootcamp after onboarding

Assistance with troubleshooting the cause of issues and errors (usually required before an error can be proven and escalated to MYOB/ISV)

System reviews

Customisations and consulting

Exclusions charged in 15 min blocks.

Exclusions charged in 15 min blocks.

Exclusions charged in 15 min blocks.

Get the right support with BusinessHub

If you would like to discuss our MYOB Advanced Support plans and how we can help you get the most out of your system, complete the form and we will be in contact.