ERP Support Manager (MYOB Advanced)

Melbourne, VICTORIA

About BusinessHub

BusinessHub is an MYOB Advanced Platinum Partner that helps mid-sized organisations to scale and grow using MYOB Advanced cloud ERP + Payroll + Workforce Management.  We are a close-knit team of problem-solvers, strategic thinkers and innovators who are expanding and looking to hire like-minded individuals who share our corporate values:

  • Available and Responsive – We’re there for our clients
  • Professional and Efficient – We won’t waste our clients’ time or money
  • Knowledgeable and Results Driven – We’ll get our clients where they need to be

Job Summary

 

This role focuses on providing functional application support for MYOB Advanced cloud ERP + payroll + workforce management, and you’ll be responsible for:

 

  • Coaching our Support Consultants on how to investigate, trouble-shoot and resolve support cases.
  • Monitoring support case progression and resolution times against our internal service standards.
  • Receiving support escalations and resolving more complex software configuration issues.
  • Planning the delivery of proactive support around the EOFY and scheduled software upgrades.
  • Managing the development of our Advanced KnowledgeHub of ‘how to’ articles to streamline the client support experience.

Benefits:

 

  • Whole-of-business systems exposure to our innovative clients who are running bigger and more connected businesses with MYOB’s cloud ERP + payroll + workforce management
  • Friendly and supportive team environment that embraces diversity and innovative ideas
  • Paid MYOB Advanced Certifications & Badges (if you are not already Level 3 Certified on MYOB Advanced)
  • Induction program for your first 150 days followed by a Performance & Development Plan (PDP) that takes into account your individual skills, strengths and interests
  • Work-from-home flexibility where necessary or agreed
  • Career pathway: software module specialisation within existing role.

Your Experience

 

  • 5+ years of providing functional helpdesk support in relation to a mid-tier ERP system (MYOB Advanced, Acumatica, MYOB Exo, Pronto, Greentree, Sybiz, Accpac, SAP B1, Sage, MS Nav, MS GP, NetSuite)
  • Strong understanding of accounting concepts and business processes (tertiary accounting/business qualifications are desirable)
  • Positive leadership style
  • Clear communicator with a passion for problem-solving and new tech
  • Previous MYOB Advanced and payroll experience are highly regarded.

Apply Now

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